What happens if a show is cancelled?
Occasionally, events are cancelled or postponed by the PERFORMER or Soundlounge due to weather conditions or situations affecting the staff or audience. When this occurs, Soundlounge will make every effort to ensure you receive a prompt refund and/or exchange if applicable.
If an event is cancelled or postponed, you will be notified by email if you have opted in to receive email updates, otherwise please review notices posted on the Soundlounge website or contact Soundlounge via the email address supplied on the Soundlounge website regarding receiving a refund. If the event was moved or rescheduled, Soundlounge may set refund limitations.
If a refund has been confirmed by Soundlounge then the following refund method applies. If you booked online or by phone using a credit card, Soundlounge will automatically refund the credit card used for purchase within 14 days of notifying you that a refund for this event applies.