FAQs

Can I get a refund?

Soundlounge only offers full refund in the event of the following circumstances:

  • The show is cancelled either by the promoter, artist or venue
  • The show is postponed either by the promoter, artist or venue

However, in some circumstances, at the discretion of the venue, credits may be offered for future shows for equal or lesser value than the original tickets purchased.

In order to request a credit, contact must be made with the venue at least 24 hours before the show is scheduled to start.

I have been charged twice on my credit card, how do I get it refunded?

Ok, you may have been trigger happy on the purchase button! If this happens just email us via our contact form with Ticket Enquiry selected and we will resolve the problem by issuing a full refund.

Upcoming