What if I don’t have a printer, or can’t print my tickets?
Just bring ID that corresponds to the name under which you purchased the ticket and say your name at the door. If you have an iPhone or handset with a high resolution display we can also scan from that. We have all booking information on hand so if you don’t have the relevant ID we can ask you a few security questions to allow entry.
I’ve lost my tickets. Can I get another copy?
OK, check your spam filter especially if your a hotmail user, it is probably in there. If you’ve lost the ticket email completely don’t despair, just bring Photo ID that matches the name you booked under and we will happily let you in.
Alternatively, if you are a Soundlounge member simply use your username (which is your email address) and password to login to your account here on the site. Then choose ‘Manage Account’ and ‘History’. You can access your show history, and reprint any ticket confirmation receipts for upcoming shows.
Are tickets transferable?
Yes, printed tickets are fully transferable but don’t don’t try and use the same ticket twice or one of you will be denied entry.
How much are booking fees?
Bookings fees are charged at $3.50 for a single ticket purchase, and capped at $7 for multiple ticket purchases. The booking fee is automatically allocated to your total purchase price when you proceed through the checkout.
How secure is my personal information?
For web purchases Soundlounge employs 256bit encryption SSL from GeoTrust to protect your credit card and personal information.
Your Soundlounge details can only be accessed by using a login (your email address or mobile number) and a password.
Can I buy presold tickets anywhere else?
No, we handle all ticketing here on the site or at the door on the night to keep it simple.
I don’t have a credit card, how can I buy a ticket?
Hopefully you have a friend or family member with a credit card that can buy on your behalf. Unless the show is sold out you will be able to buy at the door in cash. Having a Visa Credit or Debit card is handy for many situations in life so you might want to think about getting one.